Returns & Exchanges
At Fandom Tokyo, we want you to love your street style, but if your gear isn't the perfect fit, you can return or exchange items within 30 days of delivery. All returned items must be in original, unworn condition with tags attached to ensure a smooth processing experience.
Initiate Your Request
Log into your Fandom Tokyo account and navigate to your order history to select the items you wish to return or exchange.
Pack Your Items
Place the items in their original packaging, ensuring all tags and labels are intact to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from our portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing