Frequently Asked Questions
Everything you need to know about shopping with Fandom Tokyo
Do you ship internationally?
Yes, we ship our curated Japanese fashion worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
Are your products officially licensed?
Absolutely. Every item sold at Fandom Tokyo is 100% authentic and officially licensed by the respective rights holders in Japan.
How do I determine my size for Japanese apparel?
Japanese sizing often runs smaller than Western standards. We provide a detailed size chart with measurements in centimeters on every product page to help you find the perfect fit.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that certain limited-edition collectibles may be final sale.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Standard international shipping usually takes 7-14 business days, while express options are available for faster delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.